In these tough times, why not get a little sugar coating?
Get solid business, sales and industry advice…and a business opportunity.

All complete with cookies too!

8:30 - 9:00
Breakfast
sponsored by West Point Products

9:00 - 9:15
Welcome Introduction
Paul Hawker West Coast Chapter Chair

9:15 - 10:00
The Recession, Industry Challenges and Opportunities?
As Int’l ITC’s Executive Director and an attorney, Tricia Judge has a unique perspective on industry events.  Learn where the aftermarket has made strides in 2008 and what lies ahead in 2009 and beyond.  Learn how to profit from what your trade association is undertaking. And why your membership could mean more dollars in your pocket.

10:30 - 11:30
Product Quality and Value-Added Service as Keys to Customer Retention
The economy has everyone uneasy, so how do you keep every critical customer happy in these trying times? West Point Products’ Scott MacKenzie will demonstrate proven methods to increase your profits while making your company indispensible to its customers, especially in dark economic days.

11:30 - 12:00
New Business Opportunity!
You are in the door, so sell more to your existing customers.  Brian Musil, of Storage Media Brokers, will introduce you to his remanufactured product line, and the profit center it could add to your business.

Noon
Lunch
sponsored by Future Graphics, LLC

12:30 - 1:30
Global Trends
Joshua DeBear, Future Graphics Imaging Corporation, discusses the recent global economic slowdown and outlines how it can present a great opportunity for the aftermarket. Josh details recent OEM releases by segment and explains how pricing and marketing strategies as well as aftermarket technological advancements should enable remanufacturers to increase their market share in 2009 and 2010. 

1:45 - 2:30
STMC certification
STMC certification is fast becoming the most recognized quality indicator around the globe.  With more customers demanding this important feature, Remanufacturing Technologies Corp.’s Lester Cornelius, chairman of STMC, will explain its facets, opportunities and challenges.  He will also address what the OEMs claim to be superior methods of determining quality.  He will provide you with the answers to the questions that your customers will be asking.

DoubleTree LAX Hotel
1985 E. Grand Ave, El Segundo, CA 90245
Tel: 310-322-0999 ext. 105

Get solid business, sales and industry advice…and a business opportunity. 

8:30 - 9:00
Breakfast
Sponsored by Green Imaging Supplies and West Point Products

9:00 - 9:05
Welcome Introduction
Elio Perconti – ITC Canada Chair

9:05 – 10:00
The Recession, Industry Challenges and Opportunities? 
As Int’l ITC’s Executive Director and an attorney, Tricia Judge has a unique perspective on industry events.  Learn where the aftermarket has made strides in 2008 and what lies ahead in 2009 and beyond.  Learn how to profit from what your trade association is undertaking. And why your membership could mean more dollars in your pocket.

10:00 – 10:45
Sell Local, Sell More
Jesse Hudson of Uninet will address the importance of buying local and the threat of compatible Chinese toner cartridges on the future of the Canadian cartridge market. Hudson will present his plan to reinvigorate the Canadian marketplace and the ITC Canada.

11:00 -11:45
STMC Certification
STMC certification is fast becoming the most recognized quality indicator around the globe.  With more customers demanding this important feature, Remanufacturing Technologies Corp.’s Lester Cornelius, chairman of STMC, will explain its facets, opportunities and challenges.  He will also address what the OEMs claim to be superior methods of determining quality.  He will provide you with the answers to the questions that your customers will be asking.

11:45 – 12:15
Industry Issues
Green Imaging Supplies’ Mehdi Oskui will address industry issues.  Find out what is happening – and what will happen – in this highly competitive marketplace.

Noon
Lunch
Sponsored by Uninet Imaging

12:30 – 1:30
Product Quality and Value-added Service as Keys to Customer Retention
The economy has everyone uneasy, so how do you keep every critical customer happy in these trying times? West Point Products’ Scott MacKenzie will demonstrate proven methods to increase your profits while making your company indispensible to its customers, especially in dark economic days.

Elliott House Restaurant
5732 Kennedy Rd.
Mississauga, Ontario
Tel: (905) 890-7330

Get solid business, sales and industry advice…and free drinks! 
 

June 5
1:30 p.m.
Networking and Welcome
Dennis Houck, Northeast Laser Toner

1:45 – 2:30
The Apple of Your Customer’s Eye:  Product quality and value-added service as keys to customer retention.
The economy has everyone uneasy, so how do you keep every critical customer happy in these trying times? West Point Products’ Bryan Littleton will demonstrate proven methods to increase your profits while making your company indispensible to its customers, especially in dark economic days.

2:30 - 3:00
STMC Certification is fast becoming the most recognized quality indicator around the globe.  With more customers demanding this important feature, Remanufacturing Technologies Corp.’s Lester Cornelius, chairman of STMC, will explain its facets, opportunities and challenges.  He will also address what the OEMs claim to be superior methods of determining quality.  He will provide you with the answers to the questions that your customers will be asking.

3:00 – 4:00
Panel Discussion
Industry trends, the importance of buying local, the threat of compatible Chinese toner cartridges on the future of the cartridge market. With special guest Charlie Brewer of Lyra’s Hard Copy Supplies Journal.

4:00-???
Come Celebrate with Us!
The Int'l ITC wil host a cocktail party celebrating the end of Lexmark's patent-abusing Prebate program.  Join us at the close of Friday's meeting (4 p.m.) at the Hilton - East Brunswick, New Jersey.  Find your old anti-prebate button and hoist a few with those that marched on east coast state capitols ten years ago.  The drinks are on us.

June 6
8:30
Continental Breakfast

9:00
The Recession, Industry Challenges and Opportunities? 
As Int’l ITC’s Executive Director and an attorney, Tricia Judge has a unique perspective on industry events.  Learn where the aftermarket has made strides in 2008 and what lies ahead in 2009 and beyond.  Learn how to profit from what your trade association is undertaking. And why your membership could mean more dollars in your pocket.

10:00
Global Trends
Bryan Bonacum of Future Graphics Imaging Corporation, discusses the recent global economic slowdown and outlines how it can present a great opportunity for the aftermarket. Bryan will detail recent OEM releases by segment and explains how pricing and marketing strategies as well as aftermarket technological advancements should enable remanufacturers to increase their market share in 2009 and 2010. 

10:45 – 11:00
Break

11:00
Stop Missing Out on 50% or More of Your Clients' Printing Dollars 
Shawn Cashmark of Compass Sales Solutions will demonstrate how to gain an edge in tough economic times.  He will introduce members to software capable analyzing the savings their customers can realize with print management.  And even provide reports and sales tools to boot.  Synthesize information about your customers’ printer fleets and develops a simple cost per page model that can double, triple and even quadruple gross profit per customer.

Hilton East Brunswick
3 Tower Center Boulevard,
East Brunswick, New Jersey 08816
Tel: 1-732-828-2000   Fax: 1-732-828-6958

Friday October 9th (Like to golf? We’re arranging a golf outing! Contact us for more details.)

7:00 - 9:00 p.m.
Cocktail Party- Sponsored by West Point Products.
Come share a cool drink and hot conversation. Nothing beats networking with libations!

Saturday October 10th
8:30 – 9:15 a.m.
Continental Breakfast and Welcome
Gary Frager, Great Lakes Chapter Chairman
      
9:15 – 10:05 a.m.
Yes, Virginia, there IS Good News
This year’s big events:  legal issues, the recession, industry challenges and opportunities. And you’ll be introduced to EPEAT, the federal government’s potentially-huge opportunity for remanufacturers.  Despite the recession, the aftermarket has made strides in 2009.  Learn how and why in this important update on the big events of the past few years, as interpreted by an attorney and the leader of the industry’s trade association.  (We’ll have a visit from Nu-Kote as well) Find out what lies ahead in 2010, and how to position your company to profit from it. Learn how to profit from what your trade association is undertaking, all from International ITC’s Tricia Judge.

10:05 – 10:40 a.m. 
Sponsor breaks and a presentation by Ed Snyder of Static Control Components

10:40 – 11:15 a.m.
Networking that builds your business 
Whether working on his “elevator speech” or building a better chapter, Gary Frager knows how to move people.  Let our gregarious Great Lakes Chapter Chairman teach you a thing or two about growing your business by building your circle.

11:15-12:15 p.m.
Global Trends
Joshua DeBear, Future Graphics Imaging Corporation,
discusses the recent global economic slowdown and outlines how it can present a great opportunity for the aftermarket. Josh details recent OEM releases by segment and explains how pricing and marketing strategies as well as aftermarket technological advancements should enable remanufacturers to increase their market share in 2009 and 2010.  

12:15 - 1:00 p.m.
Lunch! And another sponsor break!

1:10 – 3:00 p.m.
Selling Added Value using Managed Print Services. - The Mental Models of MPS and an MPS panel discussion.
Managed Print Services has become one of the most talked-about topics in the imaging industry, with more players and more opportunities surfacing on an almost daily basis.  With that said, many rechargers, dealers, and resellers are having a difficult time implementing the changes necessary to implement MPS, or in deciding to make the change at all.  Why?  Scott MacKenzie of West Point Products will spend an hour “thinking about thinking” by looking into the mental models, biases, and heuristics that prevent managers, employees, and customers from successfully making the transition to MPS, then suggest strategies to overcome these issues.  MacKenzie will then be joined by Dennis Fotopoulos (Metrofuser), Frager and others have been asked to be on a panel which will discuss Managed Print Services. Will it help insure your future? 

Westin Chicago North Shore
601 N. Milwaukee Ave., Wheeling, IL
847-777-6500

Register online at www.i-itc.org or by calling
Katie Bandle at 702-838-4279. See you there!